Please take your time in reviewing the information provided on the About Us page.
Find a time to make your calls when you are well rested and have uninterrupted time so you can take notes. This in itself is a time of intense information gathering and can frazzle your nerves and make you feel overwhelmed with all of the information available from each program or school. Make a list of questions that you want to ask each program / school so you will have a comparison of the same questions. Each will offer some specialities, which you can write to the side.
However, some specifics for all programs and schools needs to be covered. What you ask a residential treatment center may be a bit different than what you ask a wilderness program. Investigating which type of program will be best or your family situation takes time in researching.